Privacy Policy
Your privacy matters to us. Learn how mythoralivex protects and manages your personal information in accordance with Australian privacy laws.
About This Policy
mythoralivex operates under Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This comprehensive policy explains how we collect, use, store, and protect your personal information when you interact with our financial analysis platform and related services.
We're committed to transparency in our data handling practices. This document outlines your rights as an individual and describes the measures we take to safeguard your information throughout our systems and processes.
Information We Collect
Personal Information
- Identity Information: Full name, email address, phone numbers, date of birth, and government-issued identification numbers where required for verification purposes
- Contact Details: Residential and business addresses, postal addresses, and alternative contact information you provide
- Financial Information: Bank account details for payment processing, transaction history, credit card information (processed through secure payment gateways), and investment portfolio data you choose to share
- Professional Information: Employment details, industry sector, professional qualifications, and business information relevant to our financial services
Technical and Usage Data
- Device information including IP address, browser type, operating system, device identifiers, and screen resolution
- Website interaction data such as pages visited, time spent on sections, click patterns, and feature usage statistics
- Platform usage analytics including login frequency, tools accessed, reports generated, and user preferences
- Communication records including customer service interactions, support tickets, and feedback submissions
- Location data derived from IP addresses and any location services you enable on your devices
How We Use Your Information
Primary Purposes
We use your personal information primarily to deliver our financial analysis services, maintain your account, process transactions, and provide customer support. This includes generating personalized financial reports, facilitating data analysis tools, and ensuring secure access to your account information.
| Purpose Category | Specific Uses | Legal Basis |
|---|---|---|
| Service Delivery | Account management, transaction processing, report generation, technical support | Contract performance |
| Communication | Service updates, security alerts, educational content, policy changes | Legitimate interest |
| Compliance | Identity verification, anti-money laundering checks, regulatory reporting | Legal obligation |
| Improvement | Platform enhancement, user experience optimization, new feature development | Legitimate interest |
We may also use aggregated, non-personally identifiable information to conduct market research, improve our services, and develop new features. This statistical information cannot be linked back to individual users and helps us better understand usage patterns across our platform.
Information Sharing and Disclosure
Third-Party Service Providers
We work with carefully selected third-party providers who assist in delivering our services. These partnerships include payment processors, cloud hosting services, data analytics providers, and customer support platforms. All third-party providers are bound by strict confidentiality agreements and must comply with Australian privacy standards.
- Payment processing companies that handle financial transactions securely on our behalf
- Cloud infrastructure providers who maintain our servers and ensure data security
- Customer communication platforms that help us provide timely support and service updates
- Analytics services that help us understand platform usage while protecting individual privacy
- Professional service providers including legal, accounting, and compliance consultants
Legal and Regulatory Requirements
We may disclose personal information when required by Australian law, court orders, or regulatory authorities. This includes cooperation with law enforcement, compliance with subpoenas, and reporting to financial regulatory bodies as mandated by Australian financial services legislation.
Data Security and Protection
Security Measures
We employ industry-standard security measures including 256-bit SSL encryption, secure data centers, regular security audits, and multi-factor authentication. Our security protocols are regularly reviewed and updated to address emerging threats and maintain compliance with Australian cybersecurity frameworks.
- Encryption: All data transmissions and stored information are encrypted using advanced cryptographic standards
- Access Controls: Strict employee access protocols with role-based permissions and regular access reviews
- Monitoring: Continuous system monitoring for unusual activity and potential security threats
- Incident Response: Comprehensive incident response procedures including notification protocols and remediation processes
- Regular Testing: Periodic security assessments, penetration testing, and vulnerability scans
- Staff Training: Ongoing privacy and security training for all employees handling personal information
Your Privacy Rights
Access and Control
Under Australian privacy law, you have several rights regarding your personal information. You can request access to the personal information we hold about you, seek corrections to inaccurate information, and in certain circumstances, request deletion of your data.
- Right to Access: Request a copy of the personal information we hold about you, including details about how it's used and shared
- Right to Correction: Ask us to correct any inaccurate or outdated personal information in our records
- Right to Deletion: Request deletion of your personal information where legally permissible and not required for ongoing service provision
- Right to Data Portability: Obtain your personal information in a structured, commonly-used format for transfer to another service provider
- Right to Object: Object to certain uses of your personal information, particularly for marketing purposes
- Right to Complain: Lodge complaints with us or the Australian Information Commissioner if you believe your privacy rights have been violated
Exercising Your Rights
To exercise any of these rights, contact our Privacy Officer using the details provided in this policy. We'll respond to your request within 30 days and may require verification of your identity to protect your personal information. Some requests may incur reasonable administrative fees as permitted under Australian privacy legislation.
Data Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and resolve disputes. Our retention periods vary depending on the type of information and applicable legal obligations.
| Information Type | Retention Period | Legal Requirement |
|---|---|---|
| Account Information | 7 years after account closure | Australian financial services regulations |
| Transaction Records | 7 years from transaction date | Taxation and business record requirements |
| Marketing Communications | Until withdrawal of consent | Consent-based retention |
| Website Analytics | 26 months maximum | Industry standard practice |
When personal information is no longer required, we securely delete or anonymize it using industry-standard data destruction methods. This process ensures that deleted information cannot be recovered or reconstructed.
International Data Transfers
Some of our service providers may be located overseas, particularly cloud infrastructure providers and software vendors. When we transfer personal information outside Australia, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy requirements.
Transfer Safeguards
- Contracts with overseas providers that include Australian privacy law compliance requirements
- Transfer only to countries with substantially similar privacy protections or adequate safeguards
- Regular monitoring of overseas providers' data handling practices and security measures
- Notification procedures for any changes to overseas data processing arrangements
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete that information from our systems.
Parents or guardians who believe their child has provided personal information to us should contact our Privacy Officer immediately. We recommend that parents monitor their children's internet usage and educate them about online privacy practices.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and business operations. Material changes will be communicated to users through email notification and prominent website notices at least 30 days before taking effect.
We encourage you to review this policy periodically to stay informed about how we protect your personal information. The date of the most recent update is displayed at the top of this policy for your reference.
Privacy Contact Information
Privacy Officer
mythoralivex Financial Services
Cnr of Lindeman Ave & Fulham Rd
Heatley QLD 4814, Australia
Email: privacy@mythoralivex.com
Phone: +61 8 9268 7600
General Inquiries: info@mythoralivex.com
For complaints not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or phone 1300 363 992.